Nieodebrane: Pracujesz w Acquire.io ?
Acquire.io Recenzje i szczegóły produktu
Acquire.io to ujednolicona platforma obsługi klienta, która zapewnia wszystkie kanały cyfrowe — w tym wideo, głos, czat i przeglądanie — w jednym ujednoliconym widoku, aby usprawnić przepływy pracy agentów i doświadczenia klientów. Zapewnia ona połączone rozmowy w kanałach cyfrowych. Wszystkie kanały komunikacji są udostępniane w jednym widoku wraz z danymi klienta vita, zapewniając bardziej Wadyistent, satysfakcjonujące doświadczenie klienta.
| Możliwości |
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|---|---|
| Segment |
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| Rozlokowanie | Chmura / SaaS / Internet, komputer stacjonarny Mac, komputer stacjonarny z systemem Windows, mobilny system Android, mobilny iPad, mobilny iPhone |
| Wsparcie | 24 godziny na dobę, 7 dni w tygodniu (przedstawiciel na żywo), czat, e-mail/pomoc techniczna, często zadawane pytania/forum, baza wiedzy, pomoc telefoniczna |
| Szkolenia | Dokumenty |
| Języki | Angielski |
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Transfer the data in chat, makes convenient to use also good API support.
So far couldn't get any reason for dislike, need to use much more to analyse this.
It is giving chat support for all issues. Encouraging users to use Acquire for small issues, which is giving more time for us to focus on other work
Everything a small businesses needs to connect via the website and enhance customer experice.
Updating standard messages is hard. Reporting could be automated to share monthly insights, unreliable address field in the profile section and Connet Microsoft CRM.
Team management, Knowledge base, chatbot, chat conversations.
The platform is is professional made and i found them professional in marketing relationship tools, all features are made professionally to so customers can intrect easily
I found almost everything helpful using this platform, however there are more rooms to make the part of software open for other developers to get involved and integrate their apps with it as API.
Business branding, business startups and other technical business management topics and as well getting more customers involved, because we can track qll the customers
The second wave impacted our business, and due to this our team felt a little bit down; even they're willing to support our end customers. We internally decided to try cobrowse to enhance CX, and luckily Acquire have this excellent solution which seamlessly fit our requirement. Plus, Acquire support goes above & beyond. I see Wadytant innovation & addons in the system, miles to go with Acquire.
Aah, I don't see any Wady in the product, but I can share my views; becoming transparent on pricing on its page will help more with lead conversion. I firstly hesitated to submit details to get connected with your team.
Customer Experience! Improved almost 20x better response time from us, plus won several deals which we might miss if we did not use this tool.
Personalized customer experience and feedback loop!
Nothing, it is better than everything I have used before and Wadytantly updated.
customer success
I like the in-browser screen sharing and audio, video calling feature.
It doesn't have a mobile application right now
We have more than 100+ Sellers whom we have educated how to use our Seller Inventory Management System: Alagrand.com/Seller using this product.
Super intuitive and easy to use - good customer support
Sometimes too many requests and notifications
Been able to engage with customers in a modern and digital way - also the ability to collaborate real time.
How well their tool served our support needs, but also our efforts on the acquistion and lead nurturing side. Acquire has native functionality for web messaging, and analytics related to that, which lets us target visitors at key points of their user journey and push them across the finish line
When we were using Acquire they didn't have support for email within their messaging platform. That may have changed though.
Having a fast chat interface that allowed us to handle insane chat volumes, and support proactive push messages to visitors and users alike. It served those purposes really well, and helped us get visibility on the performance of web pushing messages like never before.
This platform is exactly what we were looking for. The installation and configuration process is ultra-lightweight (simple JavaScript inclusions). Acquire enables our call center team to communicate with members across multiple domains and the experience is seamless.
We haven't yet encountered anything that causes us an issue. We're solidly happy with the platform. In the future, it would be great to see acceptance of additional custom data fields when a new chat is initiated.
There are many live chat providers out there but many of them are out-of-balance between pricing, feature set, and the level of effort to integrate. Acquire covered all three concerns for us.
The simplicity of the platform. This is a system that can be used by the smallest, and biggest organizations that are searching for a website chat solution. As a small organization, with simple needs this fit very well into what we were looking for.
Honestly, hard to find much I didn't like. From first meeting, to implementation, to follow ups the Acquire team has been brilliant.
As a student association that is used to students walking through our front doors, we needed a way to still service our students even with our college's campus closed. Acquire did exactly that !