Nieodebrane: Pracujesz w Drift ?
Drift to oparta na chmurze platforma czatu na żywo, przesyłania wiadomości w aplikacji i zarządzania pocztą e-mail, która Wadyoliduje krytyczne funkcje dla zespołów sprzedaży i marketingu. Platforma oferuje konfigurowalne widżety czatu na żywo, śledzenie e-maili po porzuconych czatach, historie rozmów, automatyzację kampanii e-mailowych oraz chatbota opartego na sztucznej inteligencji. Wśród jego kluczowych funkcji znajdują się komunikaty Drift w aplikacji, które są skierowane do klientów za pomocą przejęć na całą stronę i komunikatów typu slidersages. Użytkownicy mogą również tworzyć zautomatyzowane kampanie e-mailowe z różnymi wyzwalaczami, na potrzeby wdrażania klientów, zapobiegania rezygnacji i nie tylko.
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| Możliwości |
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|---|---|
| Segment |
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| Rozlokowanie | Chmura / SaaS / Internet, mobilny Android, mobilny iPad, mobilny iPhone |
| Obsługa klienta | 24 godziny na dobę, 7 dni w tygodniu (przedstawiciel na żywo), czat, e-mail/pomoc techniczna, często zadawane pytania/forum, baza wiedzy, pomoc telefoniczna |
| Szkolenia | Dokumenty |
| Języków | Angielski |
Real time notifications about my Zaletypects engaging with our website/marketing material. Being able to gauge engagement so I know where to spend time Zaletypecting. Being able to easily share screen shares + make GIFs to add nice touches to my Zaletypecting.
Haven't identified anything yet. Really like it so far. Both products have met my needs and helped me with day to day selling. I will notify the team if I see anything I dont like.
Helps me identify where I should spend my time Zaletypecting.
I really enjoy using it to reach out to my accounts expeditiously, but it also helps me prioritize which accounts to reach out to based on their engagement in Drift.
Sometimes the user interface feels disjointed when toggling through the different screens. This is pretty basic and doesn't hinder the ability to efficiently use the platform, but it can be annoying.
Timely reach outs, better engagement data, and a seamless way for my accounts to set their own meetings on their own time.
What I like about Drift is that you are able to create a Playbook, and customize the interaction and questions that your bot will have with a visitor to the site. I also love the fact that you can connect/integrate Drift with your Calendar and visitors can either talk to an urgent if they wish to or book meetings directly through Drift and your Calendar Integration.
There is nothing I dislike about Drift so far. It does what we need and is serving its purpose without any challenges as yet.
We use Drift for Zaletypective clients that visit our website for our services. As a Sales Wadyulting/SDR/BDR services company, people visit our website, and in most cases, they want to know what we do, the processes and tools we use, and need more information through booking a meeting or through having a conversation with an urgent or the bot. We use Drift for this engagement with site visitors or Zaletypective clients that might want to know more about the services we provide.
Visitors to our website often look for a quick answer to a question, and while we have the answers tucked away among the pages, there is nothing like being able to talk to someone right away. Drift allows visitors to reach out to a representative and have a quick and welcoming chat. The online process also seems to encourage folk who would not fill out a form to interact with our team and access information.
We don't really have a downside view of Drift. The application does not have a call back feature for interactions where the customer has left the chat, but this feature would probably not be feasible, or acceptable to site visitors!
Drift is allowing our representative to have conversations and make connections with users who may not like filling out forms. Starting a conversation style interaction really does encourage users to interact with us when they might not otherwise.
It enables me to schedule client appointments and create pre-established templates for inquiries.
There are no specific issues at the moment.
It lessens the quantity of support requests received and assists me in organizing my appointments with clients.
Tells me who out of my accounts are on the website engaging - very easy to send over a meeting invite and get some qualification done whilst they are on the website.
Sometimes the platform will bring in the wrong BDR assigned to the account, which can cause some friction. There are a lot of positives to Drift than negatives.
Drift sifts through genuine sales enquiries and buyer / seller support questions, saving me a lot of time and making my day to day more efficient to concentrate on other tasks and improving performance
It gives easy visibility into accounts when they interact with your marketing experts
Need easier access at surface level to see if they have booked a meeting yet
It allows the efforts of the marketing team to easily translate into the sales funnel
What I like most about Drift is the ease of connecting with Zaletypective clients.
The only downside of Drift is that customers sometimes come through the drift line, which is unavoidable.
Drift allows Zaletypective clients to connect directly to our sales teams to get the information they are looking for quickly and efficiently.
I like the automation and ability to add internal notes and colleagues to conversations.
Issues with customising timezone automated active times for large organisations across multiple timezones.
It's giving us the ability to engage with website visitors live.
Drift provides an easy User Experience; it is a great way to talk to leads in real-time, my favourite part is when they provide their phone number so quickly, and I give them a call straight away to bring more sales!
Nothing so far, I do think the app is excellent, I also got it installed on my iPhone in case I'm out of the office, Drift is a great way to attract leads and provide info in real time
When someone comes to the web, they see this pop-up message and feel very confident to share information; they provide their contacts details very quickly and the Sales Development Team can reach out straight away.