Gorgias Recenzje i szczegóły produktu

I love that our CS team can use Gorgias for email, SMS and Voice communications. It keeps track of our communication in an easy to find manner.

I wish Voice kept recordings for longer than 6 months and I wish Voice had an option to forward calls.

I believe that Gorgias is trying to solve the Voice problems I mentioned above.

It's been very simple. Easy to learn. Our customer support team knows that they are doing and are able to navigate the website very well. It was good to get away from Gmail for us.

Nothing really. It solves our problems. Gorgias was recommended to us and it has not let us down.

They are solving our issue of getting away from Gmail for customer service and it is very beneficial. It helps our customer service team and streamlines production.

Gorgias allows businesses to handle customer interactions through Shopify pain free with lots of plug ins and the ability to manage orders/accounts easily.

Could have a better native phone system/search functionality.

It allows us to see all customer interactions and order history at a glance. Easy to find an order to better serve customers.

The ability to work as a team managing customer emails.

After a month of use, there is nothing that I dislike.

Making for more concise interaction between team members.

Gordias has allowed our team to see what customers are saying about us as a brand on all platforms. I like that everything is integrated so well and so easily which allows us to respond to customers faster improving the customer experience.

One downside to Gorgias is the inability to merge customers with the same detail. Oftentimes, customers will have multiple accounts with different emails and details but it won't allow you to merge even though they are the same customer.

Gorgias has allowed us to have visibility and contact with our customers in all of our platforms. We do not have to log in to different platforms to respond to customers. We are able to do it on Gorgias which saves us time.

Everything is in the same place, it makes life so easy to answer every customer and hire people that can reply with having access to every platform.

The chat and the macro are hard to set up, but once it's done it's so easy to use

I don't spend hours on every platform and miss messages. I can answer every one some much faster

I like how Gorgias is specifically designed for ecommerce merchants. The integration with Shopify enables me to provide excellent customer support in a seamless manner with leaving the ticket.

As Gorgias is still developing, I don't have any particular dislikes. I'm just waiting for new updates and features to help improve customer service in the future.

Gorgias is assisting us in meeting our SLA. My agents no longer need to open as many platforms thanks to the integrations features. All platforms are now integrated into Gorgias, allowing the agent to quickly find the information needed to resolve the issue.

L'ajout de nouvelles fonctionnalités, une facilité à utiliser les outils et un centre d'aide bien complet

Quelques petits bugs parfois mais globalement très satisfaite

J'ai remonté quelques points comme avoir un lien d'enquête de satisfaction en anglais (vs en français) et le problème est en train d'être résolu

Simple to use and easy to navigate......

No emails when customer responds to your ticket.

Easy to use to communicate wirth customers rather than writing emails manually. Also all of the information in regards to customer details are right in front of you.

Gorgias has scaled with us and the features provided have been impactful in helping our company make strategic decisions. By far I love looking at all the metrics to understand what's happening within my portion of the business.

There aren't many things I dislike as there are continuous updates. However, I do wish that CSV exports for the First Response Time wouldn't export in seconds because it's very time-Wadyuming to clean that data

Gorgias has helped cut down on the number of screens I need to be in on a daily basis putting the majority of the information into one view to give us a helpful and complete customer profile

Automation of tickets has been the most helpful for us. It's given our support team hours of their time back and has allowed them more freedom to help customers with harder requests.

While the tagging system is great, it can sometimes apply too many automatic tags which in turn make it difficult to find a ticket at a later date. Perhaps that's more of a user error, but it can get a bit tricky when you're setting up automatic tagging then the ticket gets bucketed in a place you didn't expect

Gorgias is solving our need for cross team communication. It's fantastic to be able to tag someone outside of the service team and escalate a ticket up to the proper person to take care of it.

This was a slay. Loved the slay that this was - Some may even say this slay was gorgeous(get it ha ha ha)! Amazing - boots the boots down big slay. Yay! Love it

Other companies slay just a bit harder in ways that can't be quantified - Would love to see a bigger slay in the future if at all possible to slay harder than this.

Customers sometimes don't find this to be a slay and so we are helping them have a slay experience when they slayfully purchase from us! Huge slays all around!!

Gorgias is very easy to use and to onboad staff quickly. The UI is pretty good as well. Overall I appreciate that it's very easy to integrate with Shopify, Klaviyo, Recharge, etc. among our other applications. It makes day-to-day use for the customer service representatives easier because they're not Wadytantly switching between screens and applications.

I think the UI could be improved a bit. It's somewhat easy to configure, but overall, it could use some updating, particularly on the home screen.I'd like to be able to customize it and respond to the performance scores. It would also help to be able to tweak business hours.

Helping us with customer support. We get customers reaching out about all sorts of issues (orders, questions, requests, etc.) and Gorgias is connected to almost our entire stack. It allows the rep to stay in 1 place rather than switching between applications. It saves us time and helps us answer customers more quickly .

I love the support provided by the Gorgias team. Once it is set up the way you like, it is simple to use.

It takes a bit of time to get used to the views, but once I played around with the different features, I was able to get something I'm happy with.

I can centralize all customer support queries from different channels in one location. It is easier to keep track and make our team more productive.

It was very easy to start using the tool. We are still in the learning process but I believe in a couple of month we can have most our sales team unboard.

It would be great to have more language options since not all our teammates are fluent in English, hopefully, they add Spanish soon.

We got lost with all the messages we received, today we are having a better response time to our clients.

I love the user-friendly interface. It was relatively easy for our team to switch to Gorgias from our previous program, LiveAgent. The tutorial videos for the agents to watch were super helpful too!

There are a few things that I do not like. I do not like how once you are done with a ticket, it automatically opens up the next ticket for you. I would prefer an option in settings to either go to the next ticket or to go back to the section you were in. When searching for macros to update them, I usually use a keyword in the search box to bring up all the macros that I need to edit. After editing a macro, instead of bringing me to the search page that I was just on, I have to do the search all over again from the start. It wastes time and is very frustrating. I wish that there was the ability to create time rules or SLA rules. For companies who use Amazon a lot, this is particularly helpful.

We use Gorgias to answer customer emails and to keep track of any product issues. We do not use the AI function of Gorgias, as we prefer to keep each email personal. For our company, it's quality over quantity.

I like how you can plug in nearly every third-party platform you use for your company and the very specific filtering it allows you to do.

There is not much that I dislike so far.

We are not able to track all notifications on all our social media platforms in one place!

Great platform, user friendly, keeps us oranized

Not many things dislike - mostly looking forward to adding more intergrations

Organizing the CS team, avoiding 2 agents handling the same email + improving efficiency

The look, colors, and the toolbar disposition in the space.

I think is too soon to dislike, maybe the sound of the phone call could be personalized.

I solve bad addresses and keep in touch with customers.

Macros seem like they will be beneficial

The preview on emails is too small. Expand preview

Less time on common inquires, easy to navigate